Refund policy
Updated 6/8/2026
At Keyless City, we want to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, you may return it for a full refund or exchange within 30 days of the purchase date.
Customers are responsible for return handling and shipping fee.
Restocking fee:
To initiate a return or exchange, please contact our customer support team at info@keyless-city.com with your order number and reason for return. Customers are liable for return shipping cost unless otherwise noted.
All returned items must be in their original packaging and in new, unused condition to be eligible for a refund or exchange. We reserve the right to reject returns or exchanges that do not meet these criteria.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will issue a refund to your original payment method within 7-10 business days.
Up to 25% restocking fee will be applied on all returns unless product is damaged.
Please note that we do not refund any shipping costs for returns or exchanges. Customers are responsible for all shipping costs associated with returning or exchanging products.
Flat rate return shipping of $15+ will be applied to return labels provided by us.
Return exceptions:
- Final sale items (CLEARANCE, holiday items).
- Brand new/ Refurb OEM keys (unless specified).
- Software, tokens, digital activations.
- Programmers & key cutting machines (unless specified).
- Special orders (price match orders).
- Locked Keys: failing to identify the correct Part number and locking the key.
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery to initiate a return or exchange.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@keyless-city.com. We are here to help!
Disclaimer
Do not use the year, make model tool as the only identifier to verify the key part number as some YMM have multiple options available. Or visit https://keyless-city.com/pages/find-key-part-number-by-vin to learn to how to find the correct part number based on VIN
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